Quick Order Help

Find the next step for your order list.

Setup, file format, SKU matching and checkout answers, written for the screen you are using.

10 articles found

  • Getting started

    Set up the buyer page

    Add the Customer Accounts page, assign a purchaser to a company location and check access safely.

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  • Getting started

    Start with Kaupvik Quick Order

    Set up the merchant Draft workflow and understand what buyers can do in Customer Accounts.

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  • Lists and products

    Correct a quantity error

    Use positive whole numbers and meet Shopify variant quantity minimums, maximums and increments.

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  • Lists and products

    Fix missing or ambiguous SKUs

    Understand exact variant matching, availability, duplicate SKUs and location-specific catalog results.

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  • Lists and products

    Prepare a CSV or XLSX list

    File columns, row limits, upload errors and safe alternatives for long or damaged lists.

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  • Lists and products

    Reuse a recent list

    Find saved buyer lists, understand device storage and edit a list without reusing old prices.

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  • Orders and checkout

    Check an uncertain Draft Order

    Reconcile interrupted Draft creation before retrying so the same order is not created twice.

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  • Orders and checkout

    Review a buyer Cart and Checkout

    Check company location, B2B currency, quantities and Cart status before opening Shopify Checkout.

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  • Support and privacy

    Contact Kaupvik support

    Use the in-app support drawer, share safe diagnostics and understand engineer follow-up.

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  • Support and privacy

    How support handles diagnostic data

    Shop-scoped ticket records, redacted engineer handoff and notification email choices.

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