Contact
Talk to Kaupvik by email.
How do I contact Kaupvik?
Email hello@kaupvik.com for anything general, and support@kaupvik.com for help with Kaupvik Quick Order. Security concerns go to the general mailbox with the subject "Security", because no separate security address exists.
Why there is no contact form
No form, because nothing here needs your data.
No data collection without need
The website collects nothing: no forms, no cookies, no analytics and no tracking pixels. Email is the only route in.
You decide what to send
In an email you choose what to include, which matters if you would rather not send customer details to answer a question about a workflow.
It reaches a person
Both mailboxes are read by the people building Kaupvik Quick Order, so the answer comes from someone who knows the product.
The privacy notice sets out exactly what this website does and does not process.
Which mailbox
Two addresses, and what each one is for.
General
hello@kaupvik.com
Anything that is not product support: questions about the studio, Kaupvik Quick Order before you install, partnerships, press, and terms or privacy questions.
Security concerns also come here, with the subject “Security”. There is no separate security address.
Product help
support@kaupvik.com
Help with Kaupvik Quick Order: installation questions, something behaving unexpectedly, and data access, correction or deletion requests for your store.
The support page explains what to include, so the first reply can already be a useful one.
Making it easy to answer
What a useful first email contains.
- Which mailbox subject fits: product help, a general question, or a security concern.
- Your store domain, if the question is about your store.
- What you were trying to do, and where you got stuck.
- What you expected to happen, and what happened instead.
- Any reference you have, such as an import record or draft order.
Support aims to reply within two business days. That is an aim rather than a service level agreement, and there is no phone line, chat or ticket portal.
Before you write
Two pages answer most questions faster.
Product help
The support page lists what to check first, what to include, and what support does not cover yet.
Published answers
The resources page collects the product detail, the workflow steps, the status of each part and the data handling notes.
Next step
Kaupvik Quick Order is pre-release.
Pre-release: the App Store destination is reserved, but the listing is not public yet. The link may be unavailable until Shopify publishes it.