Diagnostic scope
The Admin support drawer uses the authenticated Shopify store. It checks setup confirmations, recent import status, the latest shadow usage fact and Cart attempt status before giving a response. The structured engineering fixture contains status, count and error category, not real SKUs or customer names.
Support messages are stored under the installed app and store. A redacted summary can be sent to the Kaupvik engineering forum. Notification email is optional and used for ticket updates. Do not paste secrets or personal order details into the message box.
On Shopify app uninstall or shop redaction, app-scoped tickets and messages are deleted with other app data. Contact support for a store-specific data question.